Shipping & Delivery

What are the shipping rates?

Shop 3M Canada charges a flat rate of $5.00 per order.

How do I track my package?

Shop 3M Canada confirms all orders via e-mail. You will receive an e-mail with your tracking number when your order ships.

Where's my order?

Shop 3M Canada confirms all orders via e-mail. Please check to make sure that you received a confirmation e-mail. Once the order has been confirmed, it may take up to 6 to 10 business days for your order to reach you.

I would like faster delivery for my order. Can I request premium shipping?

No. Shop 3M Canada only offers ground shipping at this time.

Will all my products be shipped together?

Not always. 3M Canada stocks products in different locations to maximize efficiency. In-stock items will be shipped as soon as possible and back-ordered items will be shipped as they become available.

Where do you ship?

Shop 3M Canada ships to the country of Canada only via Purolator Ground. Shop 3M Canada does not ship internationally.

How do you handle undeliverable packages?

Our carriers may deem a package undeliverable if the address is incorrect.  Our carriers may make three attempts to deliver a package. After three attempts, the package will be returned to us.  When the carrier returns an undeliverable package to us, we issue a refund equaling the cost of the merchandise.

What if my address is incorrect?

If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient at your expense. Please double-check your address carefully when placing an order.

Privacy & Security

What is Shop 3M Canada's Privacy Policy?

3M Canada's Internet Privacy Policy can be  viewed here.

What are the terms and conditions of a purchase on Shop 3M Canada?

3M Canada's Terms and Conditions can be  viewed here.

Legal Information

3M Canada's Legal Information can be  viewed here.

What is Shop 3M Canada's e-mail policy?

3M Canada's Internet Privacy Policy can be  viewed here.

Returns & Refunds

How do I return an item?

All products sold are final sale.

Shop 3M Canada's Terms & Conditions can be  viewed here.

Can I change my order?

Shop 3M Canada cannot change an order after it has been processed.

Payment Policies

What payment methods does Shop 3M Canada accept?

Shop 3M Canada accepts Visa, MasterCard & American Express.

Does Shop 3M Canada offer purchase orders or invoice billing?

Shop 3M Canada does not offer purchase order or invoice purchasing. Shop 3M Canada only accepts Visa, MasterCard & American Express.

Sales Tax

Shop 3M Canada applies sales tax to all transactions based on ship-to location.

Other

Are all 3M Canada products available on Shop 3M Canada?

No, Shop 3M Canada does not carry all 3M Canada products. Shop 3M Canada is continually adding products to this website.

How do I get technical information on the use of the product(s)?

Most products on Shop 3M Canada have a Material Safety Data Sheet (MSDS). On the product detail page, the MSDS link is under the product's image.  If you need further technical information, please visit 3M.ca

I would like to order a larger quantity of an item after trying it out. Can I get a discount at Shop 3M Canada?

Email Shop3MCanada@3M.com to discuss.